Age: 49
Designation: Manager of Mr Malabar Cafe Pte Ltd
As the manager of Mr Malabar Cafe, a coffee shop down Hougang, Mr Naser’s responsibilities include managing a total of six shops selling many different types of food and drinks. His job responsibilities were:
• Staff welfare:
Make sure:
o that the staff are given the salary they are suppose to be given
o they receive their overtime pay
o that they visit their doctor when they are sick
o they are given their designated lunch break
o they are given the off lieu and their off days
• necessary items were there at the shop
o ingredients for food
o drinks company send the drinks
o necessary vegetables and spices
• set a target for the sales for the particular day
• at the end of the day, check the sales and make sure the sales tally
• at the end of the month, check the stock and make others for the monthly stock
o eg: tissues
o disposable containers
His management style leans towards the scientific management. Where he:
• determine the most effective style to do a certain thing
• he select the right the person for the right job
o eg. He needs to select the right chef to cook the food for the certain stall such as the malay food stall,
o he need a person who is specialised in making the tea and coffee for the drink stall
• however he do not send them to much trainings but his experience he gain in the field would be shared with his workers thus giving them some knowledge,
• He also motivates them by giving them monetary incentives when they do a good job
• He make sure that the workers do not overwork
• And their needs are met
• He communicates well with the staffs to learn their needs and cooperate well with them so that they can work well together
He also posses some of the principals in the human relations school of thought. He try to make sure as much as possible that staffs practices safety precautions when cooking, especially when they have catering to do and are rushing for time. He has regular check up on his welfare too.
Some of the difficulties that he face as a manager would be that
• Workers do not report to work on time
• Workers do not report to work at all
• Sometimes the products ordered do not turn up on time thus affecting the business
• Some of their safety would also be one of the difficulties as he has to overlook the safety of not one staff but many.
He overcome his difficulties by:
• Calling up another staff to come down to fill up for the staff who was not able to make it.
• If not he takes over the job of the person
• If products do not turn up on time, he calls to check with the manager at that side if the receive the order
• He calls in to remind the company of their order or set a specific day for them to send in the products
He believes that to be a good manager:
The person need to :
• Take responsibilities
• He should know all the different jobs of the staff just in case any of the staff do not turn up
• He should also know how to check the sales and the stocks
• And should be able to lead the shop when the big boss is not there.
